Shipping policy
Processing Time
Thank you for shopping with Connecting Back to Source!
All orders are processed within 3–5 business days after your order is placed. Once your order has been prepared and shipped, you will receive a shipping confirmation email that includes your tracking number, allowing you to monitor your package's journey.
Shipping Times
Shipping times vary depending on your location and the shipping carrier selected at checkout. Once your order has been shipped, delivery is the responsibility of the carrier.
Order Tracking
As soon as your order ships, you'll receive an email with your tracking information. Please allow up to 24 hours for tracking updates to appear after your package has been scanned by the carrier.
Incorrect Shipping Information
Please ensure your shipping address is accurate before completing your purchase. Connecting Back to Source is not responsible for orders shipped to an incorrect address provided by the customer. If an order is returned due to an incorrect or undeliverable address, additional shipping charges may apply to resend the package.
Shipping Delays
While we strive to process and ship orders promptly, Connecting Back to Source is not responsible for shipping delays caused by carriers, weather conditions, holidays, or other circumstances beyond our control.
Questions
If you have any questions about your order or shipping, please contact us at:
Email:
Thank you for choosing Connecting Back to Source. We appreciate your support and look forward to being part of your wellness journey.
Product images on our site are generated for conceptual illustration. Because we are a brand new shop preparing our final product packaging, the actual label will look different from what is pictured.
REFUND POLICY
All Sales Are Final
At Connecting Back to Source, we are committed to providing high-quality products made with care and intention. Due to the nature of our products, all sales are final.
We do not accept returns, exchanges, or offer refunds for:
-
Change of mind
-
Incorrect product selection
-
Opened or used products
-
Allergic reactions or individual sensitivities (please review all ingredients before purchasing)
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery at [your email address].
Please include:
-
Your order number
-
A description of the issue
-
Clear photos of the product and packaging
If we determine that an error occurred on our part, we will gladly replace the incorrect or damaged item at no additional cost.
Shipping
Connecting Back to Source is not responsible for delays caused by shipping carriers, weather, or incorrect shipping information provided during checkout. Please ensure your shipping address is accurate before placing your order.
Questions
If you have any questions before placing your order, we're happy to help. Please contact us at:
Email: [your email address]
Thank you for supporting Connecting Back to Source. We truly appreciate your trust and your support of our small business.